Frequently Asked Questions

Vyrlo is an AI customer service agent that lives on your website. You paste your URL, Vyrlo reads your entire website — products, FAQs, pricing, policies — and instantly becomes a 24/7 support agent that can answer your customers' questions accurately. No training, no manual input. It reads your site so you don't have to teach it anything.

Under 5 minutes. Paste your website URL, customize your agent's name and colors, then copy one line of code onto your site. Your AI agent is live immediately after. No developer, no technical knowledge required.

No. Setup is completely no-code. You get a single line of embed code to paste into your website's HTML — the same way you'd add Google Analytics or any chat widget. If you use Shopify, WordPress, Squarespace, or Wix, it works the same way on all of them.

No credit card required to start. Your free trial gives you 100 messages to test Vyrlo on your real website with real customers. You only need to add a payment method when you decide to upgrade to a paid plan.

This is Vyrlo's biggest differentiator. When your website changes — new products, updated pricing, changed policies — Vyrlo automatically re-reads your site and updates the agent's knowledge without you doing anything. On paid plans this happens on a schedule (daily, twice a week, or twice a month depending on your plan). You can also manually trigger a re-scrape anytime.

Vyrlo supports 95+ languages natively. It automatically detects what language your customer is writing in and responds in that same language — no configuration needed. If a customer writes in Spanish, the agent responds in Spanish. If they switch to French mid-conversation, the agent follows.

When the agent can't find an answer from your website content, it tells the customer honestly and provides your contact details. It also shows a lead capture form so the customer can leave their name and email for a follow-up. You'll see all unanswered questions in your dashboard — so you can add that content to your site and close the gap over time.

Yes. From your dashboard you can set the agent's name, profile photo, chat bubble color, accent color, and tone of voice (professional, friendly, casual). Pro plan and above includes white-label — remove all Vyrlo branding entirely so the agent feels 100% like your own product.

Yes. When the agent can't answer a question or detects a high-intent message (refund requests, cancellations, complaints), it offers the customer a contact form to leave their name and email. These leads appear in your Vyrlo dashboard under the Leads tab, where you can track and follow up on them.

Vyrlo starts at $39/month for the Solo plan (500 messages/month). The most popular plan is Starter at $99/month for 1,500 messages. Growth is $199/month for 5,000 messages. All plans include a free trial with no credit card required. See the full pricing page for details.

Each message your AI agent sends counts as one. So if a visitor asks 5 questions in a single chat session, that uses 5 from your monthly limit. At an average cost of 0.25¢ per message to run, we pass the savings on through generous limits — Solo gets 500 messages, Starter 1,000, Growth 4,000, and Pro 12,000.

Yes. No contracts, no lock-in. You can cancel your subscription at any time from your billing settings. Your agent stays active until the end of your current billing period. We also offer a 7-day refund on your first payment if you're not satisfied.

Your agent will continue working but new conversations will receive a polite message letting the customer know the live chat is temporarily unavailable and directing them to your contact page. We'll notify you when you're approaching your limit so you can upgrade before hitting it.

Yes — we offer a 7-day refund on your first paid month if Vyrlo isn't the right fit for you. After that, subscriptions are non-refundable but you can cancel anytime to stop future charges. Contact [email protected] for refund requests.

Vyrlo works on any website that allows you to add a script tag — which is virtually every platform. This includes Shopify, WordPress, Squarespace, Wix, Webflow, Framer, custom HTML sites, and more. The embed is one line of code that you paste before the closing </body> tag.

Yes. Vyrlo uses TLS encryption for all data in transit. Conversation data is stored securely and we do not sell or share your data with third parties. We use Anthropic's API with zero data retention for AI processing — meaning your conversations are not used to train AI models. See our Privacy Policy for full details.

No. The Vyrlo widget loads asynchronously — meaning it loads in the background after your main page content has already rendered. It has no impact on your Core Web Vitals or page load speed scores. The widget itself is lightweight and only activates when a visitor clicks the chat bubble.

No. Vyrlo only reads publicly accessible pages on your website — the same pages any visitor can see. If you have content behind a login or password protection, Vyrlo can't access it. For private knowledge bases, you can manually add information through your dashboard's knowledge base settings.