These Terms of Service ("Terms") govern your access to and use of the Vyrlo platform, website, and services (collectively, the "Service") operated by Vyrlo ("we", "us", or "our"), based in California, United States. By creating an account, subscribing to a plan, or using any part of the Service, you agree to be bound by these Terms in full. If you do not agree, you must not use the Service.
You must be at least 18 years old and have the full legal authority to enter into these Terms on behalf of yourself or your business. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
To access the Service you must create an account with a valid email address and password. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at [email protected] of any unauthorized access to or use of your account. We are not liable for any loss or damage resulting from your failure to protect your credentials.
You may not share your account with others, create multiple accounts to circumvent plan limits, or use automation to create accounts.
Vyrlo offers a free trial with 50 conversations and no credit card required. The free trial is intended to let you evaluate the Service before subscribing. We reserve the right to limit, modify, or discontinue the free trial at any time without notice. Free trial accounts are subject to all other provisions of these Terms.
Auto-renewal notice (California Automatic Renewal Law): Your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. You authorise us to charge your payment method on a recurring basis. You may cancel at any time by contacting [email protected].
Vyrlo offers paid subscription plans billed monthly. Current pricing is listed at vyrlo.ai/#pricing and is subject to change with 30 days' notice to existing subscribers. By subscribing to a paid plan you agree to the following:
All payments are processed securely by Stripe, Inc. By providing payment information you also agree to Stripe's Terms of Service. Vyrlo does not store your card details.
Chargebacks: If you have a billing dispute, you agree to contact us at [email protected] before initiating a chargeback or payment dispute with your bank or card issuer. Initiating a chargeback without first contacting us constitutes a breach of these Terms. We reserve the right to terminate accounts that initiate fraudulent or unjustified chargebacks and to recover our reasonable costs associated with disputing them.
All prices listed are exclusive of applicable taxes. Depending on your location, sales tax, VAT, GST, or other applicable taxes may be added to your subscription charge at checkout. Tax amounts are calculated and collected by Stripe on our behalf in jurisdictions where we are required to collect tax. You are responsible for any taxes applicable to your use of the Service that are not collected by us. If you are a tax-exempt organisation, contact us at [email protected] before subscribing.
7-day money-back guarantee: If you are a first-time paid subscriber and are not satisfied with the Service for any reason, you may request a full refund within 7 days of your first payment. To request a refund, contact us at [email protected] with your account email and reason for the request.
The following are excluded from our refund policy:
Refunds are processed within 5–10 business days to the original payment method.
Scrape credits allow you to manually trigger additional website scrapes beyond your plan's included limit. Credits are purchased in packages, are non-transferable, non-refundable, and do not expire as long as your account remains active. Credits are forfeited upon account termination.
Website ownership warranty: By submitting a URL for scraping, you represent and warrant that you own the website at that URL or have explicit permission from the owner to scrape and process its content. You agree not to submit URLs for websites you do not own or control. You are solely responsible for any claims arising from unauthorized scraping of third-party websites, and you agree to indemnify Vyrlo against any such claims.
You agree not to submit to the Service, or allow end-users to submit through your Agent, any of the following: (a) protected health information (PHI) under HIPAA; (b) payment card data subject to PCI DSS; (c) Social Security numbers or government-issued ID numbers; or (d) data classified as a "special category" under GDPR. The Service is not designed or certified to handle these data types. You are solely responsible for any liability arising from submitting such data.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
We reserve the right to investigate and take appropriate action against any violation of this section, including immediate account suspension or termination without refund.
Vyrlo's AI agents generate responses based solely on the content in your knowledge base, which is derived from your website and any information you manually provide. You acknowledge and agree that:
Clients on the Pro or Enterprise plan may use white-label features to remove Vyrlo branding and replace it with their own. If you use white-label features to resell the Service to your own clients ("End Clients"), you agree that:
You agree not to use the Service for any of the following purposes:
We reserve the right to immediately suspend or terminate accounts that violate these prohibitions without notice or refund.
You retain full ownership of your business content, website data, and knowledge base information. By using the Service, you grant Vyrlo a limited, non-exclusive, royalty-free licence to access, process, store, and use your content solely for the purpose of providing the Service to you.
The Vyrlo platform, software, design, branding, trademarks, and all intellectual property embodied in the Service are owned exclusively by Vyrlo and are protected by applicable intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you. You may not use our trademarks, logos, or branding without our prior written consent.
You retain all ownership rights in and to the content you provide to the Service, including your business information, website content, and knowledge base material. By using the Service, you grant Vyrlo a limited, non-exclusive, worldwide, royalty-free license to access, process, and use your content solely to provide and operate the Service on your behalf. We do not claim any ownership over your data.
If you submit ideas, suggestions, or feedback about the Service, you grant Vyrlo a perpetual, irrevocable, royalty-free, worldwide license to use that feedback for any purpose, including improving the Service, without any obligation of compensation or attribution to you.
The Service integrates with the following third-party services to function. By using the Service you acknowledge that your data may be processed by these providers in accordance with their own terms and privacy policies:
We are not responsible for the availability, accuracy, or practices of any third-party service. We will notify you of material changes to our third-party providers where reasonably practicable.
Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you agree to the terms of our Privacy Policy. Conversation transcripts between end-users and your Agent are retained for 90 days from the date of the conversation and then automatically deleted, unless you request earlier deletion.
You are responsible for ensuring that your use of the Service — including the deployment of an Agent on your website — complies with all applicable privacy laws in your jurisdiction, including but not limited to GDPR, CCPA, and any other applicable data protection regulations. You must maintain your own privacy policy that discloses to your end-users that an AI chat agent is processing their messages.
We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free, or secure access at all times. We may perform scheduled or emergency maintenance that temporarily affects availability. We are not liable for any loss, damage, or inconvenience arising from service interruptions, downtime, or data loss.
We do not provide an uptime SLA on Starter, Growth, or Pro plans. Enterprise plans may include a custom SLA as agreed in writing.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VYRLO EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. VYRLO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. AI-GENERATED RESPONSES ARE NOT GUARANTEED TO BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.
To the fullest extent permitted by applicable law, Vyrlo and its officers, directors, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
Our total cumulative liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total amount you paid to Vyrlo in the 12 months immediately preceding the claim, or (b) one hundred US dollars ($100).
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
You agree to defend, indemnify, and hold harmless Vyrlo and its officers, directors, employees, agents, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any content in your knowledge base; (e) any claim by an end-user or third party arising from your Agent's responses; or (f) your infringement of any third-party intellectual property or other rights.
You may cancel your account at any time by contacting us at [email protected]. To request a plan downgrade, contact us at [email protected] and we will process it before your next billing cycle. Cancellation takes effect at the end of your current billing cycle. No refunds are issued for unused portions of a billing period except as described in Section 6.
We may suspend or terminate your account immediately and without notice if: (a) you violate any provision of these Terms; (b) payment fails and is not resolved within 7 days; (c) we reasonably believe your use of the Service poses a risk to other users, the platform, or third parties; or (d) required by law.
Upon termination for any reason: your access to the Service ceases immediately; your knowledge base and account data will be deleted within 30 days; any unused scrape credits are forfeited; and any outstanding charges become immediately due. Payment records and financial transaction data are retained for 7 years as required by applicable tax and financial regulations, notwithstanding the above.
We may update these Terms from time to time. For material changes we will provide at least 14 days' notice by email to your registered address or by prominent notice within the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms you must stop using the Service and cancel your account before the effective date.
The Service is operated from California, United States. If you access the Service from outside the United States, you do so at your own initiative and are responsible for compliance with all applicable local laws and regulations in your jurisdiction, including data protection, consumer protection, and any laws governing the use of AI-generated content.
These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in California, and you hereby consent to the personal jurisdiction of such courts.
Before initiating any legal action, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.
Statute of limitations: Any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after the claim arose, regardless of any statute or law to the contrary. Claims not filed within this period are permanently barred.
For questions about these Terms, contact us at:
📧 [email protected]
Or use our contact form.